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COMMUNITY FORUM

Installation & Troubleshooting

Setup, wiring, network configuration and on-site diagnostics.

10 topics · 15 replies
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TopicRepliesViewsLast activity
What logs should be collected before asking for technical help?

Troubleshooting threads often begin with only a screenshot and 'it does not work.' What is the minimum evidence that makes a LiDAR issue reproducible without exposing confidential site…

Olivia | Technical Docs· Installation & Troubleshooting
1Replies
98Views
1 day ago
Point-cloud timestamps drift between LiDAR and camera

Fusion works at startup, but the projected LiDAR points gradually move relative to the camera image. Both streams continue without obvious packet loss. What timing evidence should I…

Priya | Robotics· Installation & Troubleshooting
1Replies
91Views
6 days ago
M12 cable fits mechanically but there is no network link

A replacement cable connects physically, but the Ethernet link LED remains off. The original cable works. Which details should be checked before suspecting the scanner?

Ken | Controls Bench· Installation & Troubleshooting
1Replies
84Views
2 weeks ago
Distinguishing rain returns from a real object

During heavy rain, sparse short-lived points appear in an outdoor monitoring zone. I want to reduce nuisance detections without delaying detection of an approaching vehicle.

Emma | Field Notes· Installation & Troubleshooting
1Replies
77Views
2 weeks ago
Handling condensation without hiding the root cause

A scanner occasionally loses useful returns after cold equipment enters a warm, humid area. The optical surface appears fogged. What should be inspected before changing detection thresholds?

Noah | Maintenance· Installation & Troubleshooting
1Replies
70Views
3 weeks ago
Why does an enclosure create a permanent near-field arc?

After installing the LiDAR inside its protective housing, a curved band of points appears near the sensor. It was not present during the open-air test. The front window…

Dan | System Integrator· Installation & Troubleshooting
2Replies
63Views
4 weeks ago
Diagnosing a slowly changing scan caused by mount movement

Fixed walls appear to move a few centimeters over several hours. Network timing is stable, so I suspect the mounting structure. How would you confirm whether vibration or…

Lucas | Survey Workflow· Installation & Troubleshooting
2Replies
56Views
1 month ago
Reducing false returns from a glass guard panel

A scanner near a machine guard occasionally reports points on or behind the glass. Cleaning helps only temporarily. What installation changes are most useful before attempting software filtering?

Sarah | Perception· Installation & Troubleshooting
2Replies
49Views
1 month ago
A practical first-power-up checklist for a new LiDAR installation

Before applying power, I check supply voltage at the device end, polarity, protective earth or functional ground, connector seating and network addressing. What else should be included so…

Tom | Commissioning· Installation & Troubleshooting
2Replies
35Views
2 months ago