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What logs should be collected before asking for technical help?

logsprivacysupporttroubleshooting
Olivia | Technical DocsTechnical Writer · Technical Documentation Practice · 1 day ago

Troubleshooting threads often begin with only a screenshot and ‘it does not work.’ What is the minimum evidence that makes a LiDAR issue reproducible without exposing confidential site information?

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1 ответов

Aisha | SolutionsSolutions Architect · Independent Solution Architecture · 1 day ago

Include the exact product and article number, connection diagram, power measurements, relevant configuration export, timestamps, expected behavior and actual behavior. Add a short raw-data capture if it can be safely anonymized.